NetApp to Drive AI-Powered Data Management Strategies at GITEX 2019

The company will also highlight industry alliances to demonstrate its data fabric vision

NetApp (NASDAQ: NTAP), the data authority for hybrid cloud, has announced its participation at GITEX 2019 with a firm focus on encouraging organizations to leverage the power of Artificial Intelligence to unlock their data potential and drive their DX initiatives. Together with NVIDIA, NetApp will demonstrate its capability to help businesses simplify and accelerate their data pipeline for deep learning with the NetApp ONTAP AI architecture powered by NVIDIA’s DGX AI systems and NetApp cloud connected all-flash storage.

“Accessing, managing and efficiently using data is at the heart of every business’ digital transformation initiative. Data-driven decision makers are increasingly turning to AI and Machine Learning to aid their data management and analysis to fuel their digital transformation. Businesses that leverage AI in the cloud have a huge critical advantage,” said Fadi Kanafani, Middle East Managing Director and General Manager, NetApp. “With our hybrid cloud data services, NetApp is enabling customers to put their data-centric vision into practice to respond faster to market changes and boost business success. At GITEX, we will focus on how NetApp can enable businesses to unleash the power of the hybrid cloud and AI together to transform their data into strategic assets that can advance their business.”

Solutions Focus:

NetApp will highlight the NetApp cloud connected all-flash data management portfolio; NetApp ONTAP AI powered by NVIDIA DGX AI systems; NetApp HCI; and NetApp Cloud Volumes Service for Google Cloud Platform, Azure and AWS. The company will also emphasize the need for organizations to implement a DevOps practice to improve the stability of enterprise applications, deliver features faster, and move from a reactive delivery organization to one driven by innovation.

Keynote:

Matt Watts, Director of Technology and Strategy at NetApp, will reinforce the company’s data fabric vision at a keynote titled ‘Is data the new oil? How the world of energy thrives in the Digital Transformation era.’The keynote is scheduled for October 9that 11:20am.

Data Fabric Focus:

To demonstrate the potential of its data fabric, NetApp will showcase its partnership with Ducati, the leading data-driven manufacturer of high-performance MotoGP motorcycles. Ducati built a data fabric with NetApp to tap into the data generated by over 60 physical sensors installed on their MotoGP motorcycles, and roll out the ‘Connected Bike’ concept to consumers worldwide. As NetApp and Ducati continue to evolve their partnership, they will leverage Ducati’s data fabric to inspire innovation across every aspect of the global organization, including the potential for machine learning and AI opportunities. Visitors can experience Ducati’s ‘Connected Bike’ concept at NetApp’s stand.

SENNHEISER TEAMCONNECT CEILING 2 CERTIFIED FOR MICROSOFT TEAMS

The Sennheiser TeamConnect Ceiling 2 microphone is now certified for Microsoft Teams Rooms when deployed with Microsoft-certified DSPs. The ceiling array microphone, which offers easy installation and patented dynamic beamforming technology, will be available from Microsoft as a solution for Microsoft Teams Rooms complete with a Microsoft-certified DSP.

TeamConnect Ceiling 2 delivers flexibility and performance thanks to automatic, adaptive beamforming. This technology, patented by Sennheiser, automatically focuses on the active speaker and follows their voice no matter where they move in the room.

“With TeamConnect Ceiling 2 we set web and video conferences free – making them simpler and more productive, while ensuring optimum audio quality for remote participants,” said Jens Werner, Portfolio Manager Business Communication at Sennheiser. “We are very happy to take this pursuit of simplicity, performance and reliability even further with a TeamConnect Ceiling 2 bundle that ensures a seamless experience for Microsoft Teams users.”

“The certification indicates that this solution meets the highest specifications outlined in the certification program to provide the best experiences, compatibility, and reliability when used with Microsoft Teams products,” explained Microsoft’s Ilya Bukshteyn, Head of Product (Partner Director), Microsoft Teams Devices.

Created with the ability to combine multiple ceiling tiles to serve medium and large meeting rooms, Sennheiser’s adaptive beamforming technology automatically follows the active speaker’s voice, letting people speak naturally – whether they are sitting, standing or moving around the room. Hence, with TeamConnect Ceiling 2, the meeting room can be used in a totally flexible way: Tables are free from cables and microphones, chairs and tables can be arranged as desired, and the meeting participants can move about the room freely.

TeamConnect Ceiling 2 also offers exceptional flexibility as it can be used together with existing analogue audio equipment as well as integrated into fully digital systems, where it can be controlled and monitored via the IP network. The ceiling array microphone supports Power over Ethernet (PoE), Sennheiser Control Cockpit, Dante Domain Manager and third-party control solutions such as the Crestron control platform.

HID Global’s IdenTrust Digital Certificates Are Included in Adobe Service That Ensures Signed Electronic Documents Can be Trusted

HID Global®, a worldwide leader in trusted identity solutions, today announced that its IdenTrust™ digital certificates are now certified members of the Adobe Approved Trust List (AATL) program, the world’s largest trust service for electronic documents. AATL certification allows millions of users to create digital signatures that are automatically identified as being trusted whenever the document is signed with Adobe® Acrobat® DC, Acrobat Reader® DC or Adobe Sign.

“We are very pleased to be part of Adobe’s trust initiative for its ubiquitous Adobe Document Cloud solutions that are used to process more than six billion electronic and digital signature transactions each year,” said Brad Jarvis, vice president and managing director with HID Global, Identity and Access Management. “When authors sign their Adobe documents with IdenTrust certificates, they can now provide recipients who open those documents using Adobe Acrobat and Acrobat Reader the confidence that the signatures can be trusted without requiring any specialized software or custom configuration.”

When using Adobe Acrobat DC or Acrobat Reader for digital signing, the digital signature that has been created using an identity-based certificate can be validated each time the document is opened. If multiple digital signatures are applied to the same document, each signature is validated independently when the document is accessed. In addition to confirming that users can trust the sender’s identity, the Adobe software also verifies that the IdenTrust credential was valid when the signature was applied and that any changes to the document met the document author’s specifications.

The world’s leading digital Certification Authority, IdenTrust has more than 5.7 million certificates in active production and supports more than 18 billion validations per year. Its digital certificates establish the basis for trusted identity solutions recognized by financial institutions, healthcare providers, government agencies and enterprises around the world.

A10 Networks to Showcase ‘Automated Security Defense’ Innovations and Technologies at GITEX 2019

A10 Networks(NYSE: ATEN), today announcedits participation at GITEX Technology Week 2019, taking place between 6-10 October at the Dubai World Trade Centre (DWTC), under the theme ‘Automate Cyber Defense.’ The company will demonstrate its entire portfolio of leading solutions including service provider network security to support IoT in the age of 5G, multi-cloud management, distributed denial-of-service (DDoS) with Zero-day Automated Protection, carrier-grade networking and IPV6 migration and application visibility and analytics.

Speaking about the company’s participation at the event, Mohammed Al-Moneer, Regional Vice President of Sales – MENA at A10 Networks says, “In today’s sophisticated security landscape, a breach can happen unexpectedly at any point in time, and every second is critical when it comes to protection and remediation. Automation of cyber security systems can make the difference in those crucial moments during a breach, to help regain control and minimize any damage. We believe the future of cyber security for 5G and multi-cloud rests on Intelligent Automation coupled with machine learning, ensuring that business-critical applications are protected, reliable, and always available.”

“With our position and depth of experience in the security and application delivery networking domain, we see GITEX as the perfect platform to educate the market about the need for security automation and also spread awareness about A10 Networks’ AI-driven application and network security solutions including hyperscale 5G security, DDoS protection and multi-cloud application visibility, analytics and automation.”

This year, the Middle East team will be joined at the A10 Networks booth by several high-level executives including Anthony Webb, Vice President Sales in EMEA. During the event, executives from A10 Networks will run a series of presentations delivered on the booth daily, with the intention of helping educate CIOs and IT managers about technology issues important from a regional standpoint including decryption, multi-cloud, 5G and DDoS. 

The booth presentations which will be running daily include: 

  • Beyond Simple TLS/SSL Decryption: Multi-Layered Enterprise Security
  • Automating Load Balancing Configuration in Dynamic Multi-Cloud Kubernetes Deployment
  • WHO, WHAT, WHY, WHERE and HOW of DDoS Attacks
  • Is Your Enterprise Perimeter Equipped To Defend You From Modern Cyber Attacks?
  • The Anatomy of DDoS Attacks, Understanding and Surviving the Three Most Rampant Attacks
  • 5G Security is Now

At GITEX, A10 Networks is keen to demonstrate its recently launched Zero-day Automated Protection (ZAP) capabilities that it has added to its leading Thunder® Threat Protection System (TPS) family of distributed denial of service (DDoS) defense solutions. The ZAP capabilities automatically recognize the characteristics of DDoS attacks and apply mitigation filters without advanced configuration or manual intervention. This speeds the response to the increasingly sophisticated multi-vector attacks to minimize downtime and errors and lower operating costs.

A10 Networks is a leader in next-generation security technology for mobile operators worldwide—and the solution provider of choice for carriers undertaking 5G transformation. Its advanced converged firewall and DDoS protection solutions provide hyperscale, feature richness and AI-driven automation to meet the growing capacity requirements and complex management needs of 5G networks, while also improving the economics and performance of user plane and control plane security in today’s networks. A10Networks’ 5G security solutions are widely recognized and embraced by mobile operators worldwide. The company secured five design wins in the second half of 2018 for its Thunder 5G Gi-LAN converged firewall from operators planning commercial 5G deployments in early 2019.

A10 Networks continues to increase its investment in the Middle East. Previously, the company used to participate in GITEX through it’s distributor, but this year it has its own booth to solidify its market presence in the region. “GITEX is the largest technology show in the Middle East, and as such it is an essential platform for A10 Networks to demonstrate our wide portfolio of solutions. It is a good opportunity to nurture important customer and channel relationships as we introduce them to our wider team. In addition to meeting current customers, we can share our leading solutions with new customers to demonstrate how together we can protect and help them maintain business as usual,” concludes Al-Moneer.

A10 Networks will be exhibiting from stand number SR–J10 in Sheikh Rashid hall at DWTC. More information about the company’s participation at GITEX can be found at https://events.a10networks.com/gitex-2019/. Interested customers and partners can also book meetings with A10 Networks’ executives by clicking on the above link.

Capillary Technologies Signs Strategic Joint Venture with Saudi-Based Veda Holding

Initiative aims to groom local talent and grow the Kingdom’s retail and manufacturing sector

Capillary Technologies, a leading SaaS based product company which helps brands stay ahead of the digital evolution, has signed a strategic joint venture agreement with Saudi-based Veda Holding to form Capillary Arabia. The venture will allow Capillary Technologies enhanced access to the Kingdom’s rapidly growing retail, F&B and Manufacturing sector, and the ability to provide continued on-ground support to customers. 

Saudi Arabia is host to a growing and vibrant international luxury retail culture. The recent shift in Saudi Arabia’s retail sector can be attributed to the change in buying habits of consumers who demand and have access to an omnichannel shopping experience. According to Euromonitor, the retail industry in Kingdom is currently worth US$106 billion and is forecast to steadily rise to US$119 billion by 2023. While store-based retailing continues to dominate the sector accounting for $103 billion of the overall market in Saudi Arabia, non-store retailing, which includes online shopping, direct selling, mobile internet, social media and home shopping, is set to grow by 93% from now to 2023.

“We are excited to strengthen our presence in Saudi Arabia with the joint venture with Veda Holding. It demonstrates our commitment to the local market and gives us the opportunity to onboard local talent to provide support to our customers in their preferred method,” said Aneesh Reddy, CEO and Co-founder Capillary Technologies. “The retail sector is on the cusp of transforming into a technology-fueled, consumer-driven industry. Capillary Arabia would be fulfilling the gap in the retail tech in the Kingdom. Our proven success record in the region and customer-centric solutions combined with Veda’s robust retail network and superior market knowledge will provide Capillary Arabia with an unparalleled advantage to develop and digitize the retail ecosystem. By providing superior AI-powered technology we are set to help brands tap the immense opportunities by redefining their consumer experience across platforms, improve brand loyalty, and always be consumer-ready.”

Founded in 2017 by Fahad Alhokair, Veda Holding is an investment holding company providing value and growth capital to startups and mature companies. Veda’s investment portfolio includes a number of world-class luxury fashion and beauty brands. 

“Consumers live a fast-paced life and demand an equally fast and personalized experience while shopping instore or online. We are delighted to join forces with Capillary to help brands reinvent themselves and their approach to not only grow their customer base, but also add value to their purchasing experience,” said Fahad Alhokair, Founder, Veda Holding. “Veda Holding is committed to redefine the retail experience in the country and help retailers drive growth. We believe this joint venture will enable us to jointly explore and develop the retail ecosystem and bring it on par with global standards.”

With a global clientele of more than 400 marquee brands, consumers are at the heart of Capillary’s solutions. Local brands such as Herfy’s and Al Hokair Group rely on Capillary’s solutions to enhance their customer experiences and boost brand loyalty. Capillary is actively involved in spearheading CRM and AI driven solutions to transform customer engagement in different sectors, and to create a seamless omnichannel presence for some of the biggest brands in the market.

Zain Jordan Launches ‘The Bunker’ – First of its Kind Data Center in the Arab World

Telecom Operator launches the most secure and technically advanced data center in the region and one of very few globally

Mr. Farah AlJasim, Chief Executive Officer at Zain Jordan

 Zain, the foremost telecom company in Jordan, has announced the launch of ‘The Bunker’ – a TIER III UPTIME, with 99.982% availability, state-of-the-art, military grade design and development, highly modernized, fully redundant power, cooling and communications network data center, situated at the King Hussein Business Park in Amman Jordan. The Bunker, which is the first of its kind in the region and one of very few worldwide, gives local, regional and international organizations the opportunity to host their IT infrastructure, disaster recovery (DR) offices and enhance their ICT business processes. 

The Bunker is another initiative that exemplifies Zain Jordan’s efforts to spearhead digital transformation in the country. The company revolutionized telecommunications in Jordan by introducing GSM mobile services in the country and introduced Fourth Generation services “LTE” for the first time in the kingdom.

Companies that have very crucial computational functions and important data to store can really value such a facility that provides the highest levels of security and sustainability. When a company uses The Bunker as their main data center or their disaster recovery (backup) location, it is safer than any other conventional building. Its area measures approximately 4300 sq. mts., located 12 mts. below ground level. Built with the same specifications as a military-grade underground facility, The Bunker is constructed to the highest standards of security and redundancy requirements. It has dedicated rooms protected by high security 2-ton iron doors and 2 metres thick reinforced concrete walls, giving it the capability to withstand natural disasters, missiles and fires. Furthermore, when a disaster strikes, the cooling, power and connectivity systems are redundant and can be sustained for long periods without any outage. The facility has 24/7 onsite security personnel and advanced surveillance cameras security systems (CCTVs). 

Mr. Fahad AlJasim, Chief Executive Officer at Zain Jordan says, “We see this as a turning point and a milestone in Zain’s journey to be the most advanced telecom operator, to meet the long-term aspirations of our partners, and to help them with a range of services that are at the core of their business, contributing to their aspirations for further success in their organization.”

The technological advancements of IoT, Big Data Analytics and Cloud Services, require substantial computing power, resilient networks and, most importantly, security. Nevertheless, conventional data centers are not disaster proof and provide a mediocre security level. The value proposition of The Bunker is that it provides a colocation space as well as a designed cloud, heavily protected underground and powered by Zain’s resilient network. Companies can avoid large TCOs of building data centers and alternatively adopt an OPEX model through yearly payments. The facility’s location in the heart of Amman is very convenient to IT staff of any company to reach The Bunker where their servers are hosted. 

The Bunker is not just a data center. Other than its variety of colocation options, it consists of various DR offices. Customers can rent dedicated or shared offices as well as ‘hot seats’ which can serve as business continuity units in cases of disasters or day to day activities related to their data center. These spaces span from 20 sq. mts. to 100 sq. mts. and can cater to various customer needs. 

The Bunker hosts a NOC (Network Operation Center) to monitor and protect data center related infrastructure (UPS, generators, firewalls, switches, chillers, etc). It also hosts a SOC (Security Operations Center) to monitor and protect colocation customers and our existing cloud infrastructure, cyber security threats and other preventive operations. 

The facility is Uptime Tier III certified. This certification is only given to data centers that are secure and provide cooling, power and connection redundancy to the users of the facility to ensure continuity of service. 

Zaid Jordan’s Chief Operating Officer, Mr. Yousef Abu Mutawe concludes, “Zain has transformed from providing services to individuals to becoming a leader in providing services to the business sector. We are extremely proud to introduce the Zain Regional Center for Data Storage, Information and Disaster Recovery (The Bunker) which is the first of its kind in the Arab world. We will continue to expand and enhance our ICT portfolio and introduce innovation to the market.”

Desktop as a Service (DaaS) – Transforming the Digital Workspace

By: Paulo Pereira, Director, Systems Engineering – Emerging Markets and Eastern Europe at Nutanix

Companies of all sizes are turning to desktop as a service (DaaS) solutions to satisfy their digital workspace needs. Traditional desktops and laptops are costly and difficult to manage, and they pose significant security challenges. Virtual desktop infrastructure (VDI) replaces traditional systems with virtual ones powered from your datacenter. Many enterprises have successful VDI deployments, but are looking for options that extend their organization into cloud and reduce management overhead. DaaS overcomes the challenges of traditional desktop and laptop systems and can serve as a platform to deliver VDI from clouds. 

For companies undergoing digital transformation, DaaS is a great way to empower both your end users and your IT teams. End users benefit because they have greater flexibility to work from anywhere, on any device, and collaborate more easily with co-workers, partners, and suppliers. IT teams benefit because DaaS can simplify VDI integration and delivery while making it easy to add new services to an Enterprise’s digital workspace whenever and wherever you need them at the speed of the business.

Top Ten Reasons to Choose DaaS

Reason 1: Eliminate Desktop and Laptop Challenges

Managing and supporting a large number of desktop and laptop workstations with locally installed software is a challenge for companies of all sizes. Employees come and go regularly, and appropriate devices have to be supplied and retrieved. Keeping close tabs on desktops and laptops, often across numerous physical locations, is difficult, time consuming, and expensive. An even bigger concern for most companies is security risks created by physical computing devices with data stored locally.

DaaS addresses these challenges by moving all the heavy lifting into an enterprise or cloud datacentre:

  • User applications no longer need to be installed or run locally on each device.
  • Company data remains in your datacenter or the cloud where it is more secure. 
  • If a physical device fails, the user can simply switch to a different device and pick up where they left off.

Reason 2: Remove the Expertise Barrier

For many companies, running VDI in-house is subject to operational, performance, and scaling constraints due to a lack of expertise and experience. Smart companies increasingly view DaaS as an elastic complement to existing VDI deployments or an opportunity for continued growth in VDI in hybrid cloud. DaaS reduces or eliminates VDI management challenges, enabling IT teams to focus on delivering services to businesses and end-users — and satisfying digital transformation goals.

Reason 3: Focus on Strategy Not Tactics

DaaS is an important part of your digital transformation strategy, significantly reducing the IT effort required to support end users and freeing your team to focus on business outcomes rather than IT outcomes. DaaS makes it possible to continuously integrate and continuously deliver emerging technologies. DaaS also allows you to quickly support projects that require a fast ramp up, without exposing your company’s network and intellectual property. In many industries, mergers and acquisitions are a fact of life. DaaS can help you accelerate onboarding of new employees during acquisitions and grant them immediate access to company applications, data, and services. 

Reason 4: Overcome Geographic Limitations

DaaS offers a great solution to address digital workspace needs across disparate geographies. With the right DaaS solution, employees can work from almost anywhere that has an internet connection and receive good performance. If users in different locations need to collaborate electronically, DaaS solutions can facilitate collaboration.

Reason 5: Enable Bring-YourOwn-Device

Adopting a BYOD policy, as many companies are doing, makes device management even more intractable. With DaaS, your company’s important applications run in your provider’s infrastructure services, safely isolated from other activity on user devices. Users gain access to applications and data only after proper authentication. And because no data is stored locally on the device, there’s no risk of compromise if the device is lost.

Reason 6: Soar into the Cloud

DaaS provides an platform for Enterprises to understand and consume cloud services without having to learn new technology terminologies. DaaS also accelerates the cloud learning maturity in an organization because they can focus on application service integration and delivery without worrying about tech debt and tech inertia.

Reason 7: Pay Only What You Use

The ability to pay as you go—and pay only for what you use—is a hallmark of IT success in the digital age. DaaS simplifies your operations, reduces your per user costs, and makes perfect sense for organizations in the midst of digital transformation. DaaS reinforces a subscription based consumption model that meters on actual usage.

Reason 8: Simplify Scaling

The worst thing that can happen to new employees is to have them sit idle waiting for the computing resources they need to do their jobs. But planning for resource needs and scaling infrastructure—whether physical systems or VDI—to keep up with the needs of a dynamic enterprise is hard. DaaS provides immediate scalability to simplify the planning process and address unforeseen needs. You can provision new desktops as needed and release them just as quickly.

Reason 9: Maintain Full Control

A common concern that many enterprises have when it comes to DaaS is loss of control, but DaaS and BYOD don’t necessarily mean that you lose control over your environment. In fact, you may even increase control. DaaS gives you both greater visibility and increased cost control. Depending on your DaaS provider, you can quickly and easily grant (or remove) access to applications and data at a granular level. You can control access to data and prevent employees from making local data copies or writing data to insecure devices. Employees can also access specialized resources like GPUs on an as-needed basis.

Reason 10: Step Up Security

DaaS eliminates the risks that result from sensitive data stored on user devices. Data remains secure in a datacenter, subject to your full control and established governance. DaaS providers take security seriously and offer a variety of advanced authentication and other security capabilities.

SaaS – What’s in It for Customers and Vendors?

By: Krupa Srivatsan Director, Product Marketing at Infoblox

SaaS (software-as-a-service) is here to stay. This is evident from the widespread adoption of business applications hosted in the cloud such as CRM, payroll processing, collaboration and human resource management software over the last decade. And it is not just business applications these days. Increasingly, networking and security has also moved to the cloud. 

SaaS is a delivery model where the software is centrally hosted by a vendor and buyers consume the service from the cloud. Whether you are an organization using applications to run your business or a vendor providing critical software as a service to your customers, there is something for everyone in a SaaS model.

What’s in it for consumers of SaaS:

  • Reduced IT overhead – Organizations consuming services from the cloud do not need to install or maintain expensive hardware or infrastructure on-premises. If consuming security from the cloud, this is a big advantage because now security can be deployed even in locations where no IT expertise is available.
  • Immediate Access to Functionality – Customers get access to the SaaS service immediately upon signup without having to wait for shipment and installation of hardware or software. For example, organizations can immediately improve their security posture by signing up for a cloud based security offering.
  • Flexible licensing/payment options – SaaS model provides companies an alternative to the traditional capex model where they pay upfront for any hardware needed and a perpetual software license. By shifting to an opex model, they can take advantage of lower upfront costs and more predictable recurring costs thereafter.
  • Seamless upgrades – Customers don’t need to worry about updates for latest features or patching their software for vulnerabilities. The SaaS provider always has the latest secure code in the cloud. This enables customers to get immediate access to new innovations and features.
  • Scale as you grow – Organizations don’t have to plan for peak capacity like they do when purchasing infrastructure. They can scale by purchasing higher tiers of the service as they grow.
  • Extend reach – Since SaaS services are delivered from the cloud, it is possible to extend the usage of the services to beyond the traditional on-premises network. For example, security delivered from the cloud can easily be applied to devices on or off premises which greatly expands the use cases that can be addressed.

What’s in it for vendors:

  • Latest code for all customers – Vendors can allocate resources to provide the latest and greatest to all their customers at the same time, without having to worry about a legacy of old software they may need to support.
  • Speed of innovation – The speed of innovation is also much greater as vendors can make available new features and functionality to their customers much faster than with a traditional 6-month release cycle for on-premises software.
  • Better Customer Insight– Companies with SaaS offerings are much closer to the customer than companies with only a traditional model because of more frequent involvement with users of their service. This means they can provide features that the customers actually need based on the feedback loop.

Many businesses are in the process of making a shift to consuming services from the cloud because they see greater business value through SaaS.

Beginning DevOps: How to Bring Your Company Along on the Journey

By: Walid Issa, Senior Manager Systems Engineering, NetApp

The concept of DevOps in IT has been around for over 10 years and represents a change of focus in the industry—from engineering practices that center on the construction of software to practices that target both construction and operations. Relatively new source control, software automation, and delivery tooling have been a part of this movement. But DevOps is primarily a way of working that is facilitated by tooling, rather than being defined by it.

Accepted definitions of DevOps therefore tend to focus on the cultural aspects of IT delivery: breaking down team silos and fostering organization wide collaboration to achieve end goals. They also emphasize investing in automation to improve reliability, as well as collecting metrics to improve awareness of the delivery pipeline.

Let’s take a look at the key management challenges involved in moving a team to a DevOps methodology. We’ll also look at the technical and cultural requirements for a transition that achieves your business goals, considering matters such as whether to hire in, how to manage change, and what to focus on as you progress.

DevOps, Agile, or Site Reliability Engineering?

Other new terms that have sprung up in the last 2 decades, often related to DevOps, are Agile and Site Reliability Engineering (SRE). Agile is a set of project management practices that have developed since the original Agile Manifesto was published in 2001. These practices emphasize self-organization and continuous adjustment to delivery teams’ working practices. By contrast, SRE is an engineering discipline that focuses on applying software engineering skills and practices to reduce the ongoing cost of operations. Although Agile and SRE practices are closely correlated with high-functioning DevOps organizations, neither is necessary for transitioning to a DevOps way of working.

Transitioning to DevOps

What, then, is required for transitioning to a DevOps team? Is the payoff worth the effort? In this section, I outline some of the factors and best practices you should consider when making the change.

Determine Your Motivators

The best way to start is to determine your motivators. There can be many reasons for moving to a DevOps methodology, including speeding up delivery of new features, reducing the cost of delivery and maintenance, improving quality, or making decisions by applying metrics. Deciding which you want to emphasize early on will help as you proceed.

Communicate Your Goals

After you determine your motivators, it’s important to stay focused on these goals as you seek to change the working methods of your teams. “DevOps” is a broad and loosely used term, so you can easily get distracted by the multiple paths available. Communication is key here, because at many points, the changes you want to make might be misunderstood or questioned. Inevitably, changing the way teams deliver and operate any product will initially incur a cost—and probably change people’s roles—so it’s vital that they see the bigger picture.

Manage Change

One of the common mantras of the DevOps community is “You build it, you run it.” This phrase can mean that a single team is responsible for both development and operations, and working practices might alter. For instance, developers might move to an on-call rotation. Another common modification is to replace manual change-control processes and operations with automated processes, such as presenting interfaces as APIs. Implementing either of these changes involves adjustments to working practices. As time goes on, and change gathers momentum, you might find that you need to exercise your management skills, or involve Human Resources, to smooth these transitions.

Prepare for Technical Barriers

Although introducing DevOps is primarily a cultural change, specific technical skills can help facilitate the transition. Most notable among these skills are proficiency in Git, continuous integration tools such as Jenkins, and infrastructure automation tools like Chef and Ansible.

 It’s generally preferable, when possible, to train your staff in these new skills. Aside from being more cost effective than hiring in new staff, teaching new skills can increase the level of buy-in from the very people that best understand the business already.

To achieve the DevOps goals of automation and improving collaboration across previously siloed teams, you might also need to make technical changes to business processes. For example, many change-control and documentation systems are not conducive to a collaborative way of working, and you might need to replace or upgrade your existing systems to support this aim.

On the Cloud Analytics team at NetApp, for example, we use Atlassian’s JIRA and Confluence products, because we’ve found that they give us the real-time collaboration and culture of open communication that DevOps requires.

Remove Bottlenecks with APIs and Services

Another aid to automation is to use more formal, defined APIs instead of on-demand request systems for services within your business. Typical examples of such services are network firewall changes or requests to install a specific version of software on a server. APIs can be implemented with REST interfaces, for example, if the service that the API is fronting needs to be fully automated and scalable. Alternatively, automation could be webform based if the processes are still maturing or aren’t large scale. Whichever path you take, for a true DevOps approach, it’s important to depend less on people performing manual steps, and move to a service-based model that reduces bottlenecks.

At NetApp, we make the most of automation in the tools we use, and extend this approach to the tools we build. Our portfolio of cloud services offers integration APIs to support you with your transition.

Technology Is a Means, Not an End

As I mentioned at the start of this blog post, DevOps is facilitated by tooling, not defined by it. One common misstep in pursuing the transition is believing that tools alone will change habit, behavior and bad practice. It matters little whether you use Ansible or Chef, Confluence or SharePoint. Your best path to achieving your goals is through improving communications and automating where possible, rather than adopting a technology with no regard for the context in which the work gets done.

Be Aware of Cultural Barriers

How can you instill the right mindset within an organization that hasn’t already embraced DevOps, and what will the barriers to such changes be?

The first major barrier is institutional inertia. Change within any organization can create feelings of instability among staff members. The changes that DevOps can bring to roles, required technical skillsets, team structure, and team relationships can be troubling to many. Both overt and covert resistance can be detrimental to the success of such changes.

Unfortunately, not everyone will want to come along for the ride. But you can increase buy-in and velocity by presenting the changes openly and as opportunities for career development. Involving team members in decision making is also beneficial. Finding key staff members who champion the transition, and supporting them when possible, will also help increase the velocity of change, both technical and cultural.

Even with a supportive team and upper management, changing the way a team works does not come for free, and here you need to watch out for another potential challenge: investing resources in changes well before you see a payoff. If you’re not prepared for that fact, you can be blown off course, because the pressure to revert to familiar ways of working can become overwhelming. Unfortunately, DevOps is often presented and perceived as a panacea that reduces cost and improves quality without pain. Of course, no such magic bullet exists in any business.

Finally…

When adopting a DevOps methodology, you have no shortage of choices. These choices can be bewildering, so it’s vital to keep in mind what drove you to make the change in the first place. Because technical and cultural challenges will provide headwinds that can be difficult to overcome, it’s critical to get buy-in from company stakeholders, both below and above. Moving to DevOps is a process of continuous improvement, so when your changes start paying dividends through the metrics you’ve defined, make sure that you publicize your successes around the business to keep the momentum going.

As your changes build on one another, you will feel the benefits of an increase in operational control, and predictability of business outcomes. You’ll sleep better knowing that your established processes are there to handle any problem and that your engineers have the information they need to resolve issues quickly. And your leadership will be happier, because a faster development cycle reduces time to market. Among the many choices out there, NetApp offers a range of cloud services built by DevOps for DevOps. Whether you’re building applications or managing them, it’s worth taking a look at.

Learn more about NetApp DevOps solutions here

FVC to lead with Enterprise Collaboration at Gitex 2019

Company will also highlight FVC Services, Audio-Video and ITIS portfolio

FVC, a leading value-added-distributor (VAD) in the Middle East and Africa, has announced its participation at Gitex 2019.  With a focus on enabling organizations’ digital transformation journey, FVC will demonstrate the strength of its comprehensive enterprise collaboration vendor portfolio, in addition to highlighting its Audio-Video, IT Infrastructure and IT Security portfolio. 

“Theuptake of enterprise collaboration solutions has significantly increased owing to a rise in digital transformation initiatives across the region. Businesses of all sizes and industries are investing in ‘Smart Meeting Rooms; and ‘Huddle Spaces’ in a bid to enhance employee productivity, reduce costs and achieve better outcomes,” said K.S. Parag, Managing Director, FVC. “Although collaboration tools have been around for more than two decades, active adoption has increased over the last few years as organizations have realised the benefits of modernizing their infrastructure to realise the benefits of connecting a distributed workforce. The popularity of co-working spaces and business hubs is also driving demand for state-of-the-art collaboration solutions to offer mobile professionals a rich communication experience. The outlook for enterprise collaboration looks promising as businesses focus on enriching their employees’ workplace experience to boost productivity.”

At GITEX, FVC will demonstrate the synergy between its collaboration and AV portfolio to deliver a truly seamless and rich communications experience. FVC will also showcase its IT infrastructure and Security portfolio which consists of network monitoring solutions, switching, WAN Optimization and SD-WAN solutions, end-point security, Privileged Access Management, real-time breach detection and prevention solutions. 

“GITEX will be our platform to demonstrate our strength in helping partners and customers with solutions that will power their DX initiatives and improve their business processes. We also look forward to meet with new and existing partners as well as end-users to understand their businesses and IT challenges and help develop a synergy with our partner community,” added Parag.

FVC will also showcase FVC Services, its tailor-made offering specifically for partners to be able to offer the same high levels of service to their customers. Through FVC services, the company brings across its domain expertise including cloud migration and managed service offering to end-customers through the FVC partner community. 

Located in the Sheikh Rashid Hall on stand SR-B2, FVC will be showcasing its key vendors including Poly, Barco, SMART, Ribbon Communications, Yamaha, and Vaddio, amongst others.