Turkish Airlines proud to receive “Diamond” status for health and safety review by APEX and SimpliFlying

As the airline that flies to the most international destinations in the world, Turkish Airl  ines also managed to become one of the busiest airlines during the pandemic period that has been plaguing the globe since last year. With its extra guidelines for safe travel and comprehensive hygiene precautions due to pandemic, the flag carrier airline has been awarded the highest “Diamond” status by APEX (Airline Passenger Experience Association) Health Safety powered by SimpliFlying.

Analyzed in three categories named Gold, Platinum and Diamond according to the hygiene precautions and preventative measures taken by airlines in the face of the ongoing pandemic, the online audit was conducted with 10 categories and 75 touchpoints in mind as the answers about the health and hygiene precautions were entered with concrete indicators by the participants. Reviewed alongside other airlines, Turkish Airlines achieved the Diamond status which symbolizes the highest health and safety level, thus maintaining its unparalleled service approach and quality in these extraordinary times.

Meticulously implementing comprehensive precautions and newly developed changes since the start of the pandemic in order to continue providing a healthy and safe travel experience for its passengers, Turkish Airlines achieved the Diamond status with numerous criteria such as touch-free check-in process, implementation of social distancing, temperature measuring at entrances, Covid-19 test service at the airport, extra hygiene precautions, in-flight social distancing, hygiene expert cabin crews appointed in flights and hygiene kits offered to passengers.

As the pandemic and its effects are still present around the globe, the precautions may differ from time to time due to rapidly changing conditions. But since the fight against the pandemic requires continuity and commitment, the precautions and measures taken by the airlines in the report will be reviewed every three months to check on the continuity of their statuses.

On the results, Turkish Airlines Chairman of the Board and the Executive Committee, M. İlker Aycı stated: “We continue to meticulously implement the comprehensive hygiene precautions in order to ensure that our passengers can travel in health and safety during the pandemic. We provided comfort and reassurance for our passengers with our Hygiene Expert cabin crews appointed in our flights and hygiene kits offered to all of our passengers, along with all the precautions taken in airports and in our aircrafts. We are glad that our guidelines for safe travel have achieved the highest “Diamond” status. We will continue to work selflessly to provide the best possible travel experience for our passengers.”

In his statement on the matter APEX CEO Dr. Joe Leader said: “Turkish Airlines consistently has provided incredible passengers experience now topped by Diamond level certified, hospital-grade health safety for its customers. From the outset of the COVID-19 pandemic forward, Turkish Airlines has demonstrated a step-by-step customer health safety plan as expansive as its 127 country route-map.  APEX applauds the incredible commitment and diligence by Turkish Airlines for passenger safety worldwide.”

Turkish Airlines launches “TK Extra Care”, a new hygiene programme with Dr. Oz.

Turkish Airlines, flying to more countries than any other airline, launched a new hygiene programme “TK Extra Care”, which highlights new protective hygiene measures, in collaboration with the global carrier’s ambassador Dr. Mehmet Oz, the producer and host of the world-renowned “The Dr. Oz Show.”

The announcement of the new animated in-flight video comes at a time when health and safety is a top consideration on travelers’ checklists. Inspired by the airline’s ongoing dedication to its passengers’ well-being, the three-minute video follows Dr. Oz through the travel experience passengers should expect when flying with the global airline today. From the moment Dr. Oz checks-in for his flight to when he arrives at his destination, viewers will not only be reminded of the airline’s hygiene protocols necessary for a safe flying experience, but will have full assurance that Turkey’s flag carrier is enforcing a higher level of protection for every stage of the journey that goes above and beyond industry standards.  

Turkish Airlines puts passenger hygiene at the forefront, protecting its guests at each stage of the journey. In the three-minute animated video, Dr. Oz shows that from checking-in online and carrying only personal items in the cabin, passenger contact is reduced. Viewers learn that upon entering the airport, all passengers must wear a mask and are provided with hand disinfectant and body temperature screenings throughout the terminal. The video also highlights that Turkish Airlines has taken extra safety steps to ensure peace of mind, such as disinfecting luggage with a UV system and boarding passengers in smaller groups from the back of the plane to the front. Hygiene Experts are present on each flight to maintain a high health and safety level, while each passenger will receive a hygiene kit upon boarding.

Turkish Airlines Chairman of the Board and the Executive Committee, M. İlker Aycı commented on the video’s debut; There is no question that travelers around the world are facing an immense need for enforced safety measures and peace of mind while traveling. At Turkish Airlines, the hygiene standards for our passengers are our top priority and we offer the highest standards. These extra safety precautions have been introduced following the authorized committees’ evaluations and approvals. With the release of ‘TK Extra Care’, we are hopeful that viewers will recognize Turkish Airlines’ hard work and dedication in keeping both passengers and crews safe, and we are pleased to have Dr. Oz share our message with the world.”  

In June, with the resumption of services, Turkish Airlines announced new ‘Guidelines for Safe Travel,’ as well as two new in-flight services to protect the health of its guests. The airline continues to distribute “Hygiene Kits,” containing a face mask, disinfectant and antiseptic tissue to its guests, while “Hygiene Expert” cabin crews are appointed to flights to enforce all on-board hygiene and social distancing measures for the healthy travel of passengers.

Dr. Oz has been sharing his expertise with Turkish Airlines’ passengers since 2017, when the airline launched its “Fly Good Feel Good” project, created to provide an even more comfortable and healthy travel experience to its passengers.

The videos are also available in one-minute and 90-second versions featuring animation of Dr. Oz. To watch the full “TK Extra Care” video featuring Dr. Oz, please visit: https://www.youtube.com/watch?v=6vvaXwuRcN0