Powering Personalization with AI

By Vikram Bhat, Chief Product Office, Capillary Technologies

Humans by nature are selectively attentive, which means, they react to things only if they are truly interested in it. For years, brands have ignored the very basic fact of making their consumers feel ‘invested’, interested and unique. Consumers, they are the reason brands exist. The proliferation of the internet and the introduction of mobile applications has made brands accessible to consumers more than ever. While competition is fierce in retail the industry with the arrival of new brands in an already saturated market, each of these brands are vying for the same customer. In such a competitive market, how then can brands differentiate their voice and build a loyal clientele?

Personalization is the answer

Gone are the days of mass marketing and ‘one size fits all’ campaigns as consumer expectations and buying journeys have evolved over time. With an omnichannel shopping experience, consumers expect a customized and seamless journey across platforms. They also expect brands to ‘address’ them individually and earn their loyalty. To make this happen, brands are turning towards personalizing their marketing campaigns with the help of technology. While the tried and tested micro segmentation method is effective, it is also a tedious process. Here’s where Artificial Intelligence is a real game changer.

But why should brands personalize their approach when they already have customers? Today, consumers have the power to choose, and personalization allows brands to communicate with and reach their target audience at the right time, with the right product, the right offer and message, through the right channel. Brands are able to achieve a better response rate, increased customer loyalty, and lower marketing costs. According to a report from Marketo, 79% of consumers are more likely to respond to brand promotions if it is tailored to their preferences and previous purchase interactions. Which is why personalization is also the first step toward building brand loyalty.

Role of data in personalisation

Knowing your customer is the key to a personalized campaign, and data is more important than you think. The journey always begins with capturing the right data. Brands must leverage their goldmine of data which they collect across platforms to keep campaigns on target and devoid of old-fashioned judgement and error-prone segmentation. An AI-driven strategy helps make sense of this data. It creates an algorithm to understand individual consumer preferences. It will deep dive into their buying patterns and history, product preferences and characteristics. It analyzes customer behavior and other parameters to create and send personalized campaigns to each customer – akin to giving someone a tailored suit. This helps brands achieve a true 1:1 personalization and continues to optimize campaigns through machine learning.

Personalization is also the first step towards building a brands customer experience. Consumers are inundated with messages from brands who are forced to compete on discounts to increase sales. According to Red Crow Marketing, on average consumers may be seeing more than 4000 adverts, most of which are of little or no interest. As consumers we tend to engage with advertising only if its meaningful. Such communications help create lasting relationships.

Brands need to be omnipresent, and AI is helping brands personalize their presence in more ways that one can imagine. Building brand loyalty is one. Consumers tend to be loyal to brands that care for them. A study conducted by Accenture shows that 91% of consumers are more likely to shop with brands who remember them and provide relevant recommendations. Today, brands have a goldmine of data but often lack the creativity to design compelling campaigns or the ability to identify their targets consumers. AI analyzes this data by looking at previous marketing campaign successes, buyer history, preferences and timelines, and other key markers to create new targeted campaigns.

Overcoming challenges with AI

A common obstacle that brands often face in taking personalization to the next level is the ability to design multiple versions of a campaign across platforms. Here AI helps save time and money while giving brands visibility into the buyers’ journey across multiple platforms.

The RoI on AI-driven campaigns are immense. Personalizing campaigns benefits brands immensely; it reduces acquisition costs by as much as 50 percent, enhances revenue by 5 – 15 percent and increases efficiency of marketing spend by 10 percent to 30 percent.

The future of personalization is a true 1:1 engagement, which AI is enabling. We are looking forward to a time when personalization will be the only way brands choose to interact with their customers– that’s the future which will eventually be a reality.

Choosing the Right Document Scanner – A Game Changer for the Healthcare Industry

Author: Naji Kazak, General Manager – Middle East, Africa, Turkey & Russia at Alaris, a Kodak Alaris Business 

Historically, the healthcare industry has been paper intensive, but in this digital age, document scanning and archiving will help speed up patient care, improve records management, ensure regulatory compliance and provide significant cost savings. Medical scanning and data capture technologies are now becoming an integral part of the industry.

So, what are the right features to consider when choosing the best scanners for healthcare and medical records scanning?

Process Optimization

The admission process in any healthcare setting is time-consuming and creates a significant amount of paperwork. 70 percent of new patient information is received as paper documents which takes time and money to process manually. Manual data entry runs the risk of error, and this can impact patient care.

Scanning is often cumbersome because, in addition to patient intake forms, there are irregularly sized documents such as insurance cards and photo identification that also need to be in a patient’s medical record.

Today there are scanners that have superior document handling capabilities that ensure that patient records are quickly and reliably scanned. With features such as Active Feed, Controlled Stacking, and Intelligent Document Protection, all documents are accurately scanned without the need for presorting.


It is important that the scanners being used contribute to the security of electronic personal health information. The scanners need to comply with existing and new legislation and ensure that confidential patient data is safely routed to a secure file repository. By eliminating paper records and digitizing paper based documents that arrive from external sources or documentation that gets produces during the hospital stay, you’ll mitigate risks and ensure secure data handling and storage. The insertion of patient data into the EMR system ensures patient privacy and compliance.

Optical Character Recognition

OCR is one of the most important features a scanner can provide to a healthcare setting for medical records scanning and indexing. Optical character recognition is the electronic conversion of images of typed, handwritten or printed text into machine-encoded text. OCR allows you to search and sort PDF documents in the same way you would a Microsoft Word, Microsoft PowerPoint, or Google Docs file. You can search by keyword, edit with a word processor, send the text by email, and even decode it using screen readers.

These benefits open up a larger bundle of benefits that otherwise would not be possible. Those benefits include:

  • Speed:Modern OCR technology dramatically improves efficiency by decreasing the time spent searching for information on medical records. Instead of searching through documents manually, you can search by keyword. You can even use names as keywords to quickly find documents for specific patients.
  • Cost efficiency:You can finish more work in the same amount of time when you eliminate the need to manually search for documents and specific notes on those documents. Additionally, you’ll save money by avoiding the costs associated with copying and printing.
  • Reduced environmental impact:It’s simple: The fewer resources you use, the less of a negative impact you make on your environment. Digitally indexing your documents as opposed to using a traditional filing system reduces your paper usage.
  • Reduced physical space:Without a physical filing system, you have more space available where filing cabinets used to be. For some offices, this means a more efficient use of space. For others, it may even mean relocating to a smaller space to take advantage of cheaper rent and lower overhead for heating, cooling, and lighting.
  • Document accessibility:Having documents scanned and indexed with an OCR makes their information immediately accessible in multiple places and on multiple systems at once. This is a huge improvement compared to only having a select number of physical copies available in select locations, which you must spend time searching for and filing.
  • Reduced errors:Data entry errors happen. So do typos, lost documents, and misfiles. Automatically indexing your documents eliminates all of these issues.


Intelligent Barcode Reading

Intelligent barcode reading automatically processes barcodes for job instructions when scanning. You can group different types of scanning jobs together, each type of job being bookended with barcodes prompting the scanner to read everything within them in a designated way. Once the scanner reaches the second barcode in the stack, it removes those instructions and moves on to the instructions provided by the barcode in the next stack. This way, you can process multiple types of jobs at once without needing to tend to the scanner.

This technology further improves the efficiency of your medical office, whether it is a small private practice or part of a larger hospital. Providing health centers with sufficient time to care for each individual patient is one of the game-changing differences between the bedside manners that make people feel welcome and the hurried attendance that leaves patients feeling like just another number. Less time spent in the back office means more time spent helping the patients themselves.

The Best Features Are the Ones You Need

Look for scanners that  usenative, non-proprietary TWAIN integrations, which means they are time-tested, provide for easy integration, and will not present surprises later on when PC’s are upgraded. Document scanner vendors should also have a full team of field engineers to provide installation, technical support, and proactive troubleshooting tasks to staff, avoiding costly downtime.

Scanners that are the best to use in your EMR system  integrate with the majority of electronic medical records systems like McKesson and Epic. Make sure they also have the required certifications like Cerner for example, so you can be sure that you comply with healthcare standards.