Dimension Data, a leading global technology integrator and managed services provider, today announces the expansion of its next-generation Managed Services to help clients streamline operational efficiencies and drive business outcomes across the Middle East.

As the economy rebounds from the effects of the COVID-19 pandemic, Dimension Data has expanded its Managed Services capability across Saudi Arabia and United Arab Emirates to support businesses as they recover and reinforce their digital transformation efforts. Dimension Data’s global Managed Services platform offers data-driven insights and real-time reporting, managing over 9,000 IP networks and supporting over 13 million users across the globe. The Managed Services centres in Saudi Arabia and United Arab Emirates complement Dimension Data’s global Managed Services platform and operate in accordance with local in-country data sovereignty laws.

Mohammed Hejazi, Managing Director for Dimension Data Middle East, said, “the way in which we work has shifted and remote working has brought a new set of challenges. With rapidly changing situations, organisations expect partners to quickly provide new services to enable them to manage, or accelerate, additional requirements.”

“The boost in productivity will increase data traffic as well as the possibility of attacks on customer networks. Reducing security risks is one of the top reasons for considering a managed services provider. The intent in the Middle East is to proactively monitor client networks and support remedial activities through the Security Operations Centre (SOC) and the Network Operating Centre (NOC),” he added.

Dimension Data’s goal is to allow organisations to focus on their main core business while leaving their day to day IT and Security operational tasks to the subject matter experts. Dimension Data has the expertise in understanding clients pain points, thus pushing the organisation to provide tailored solutions through the rich portfolio which includes different flavours of managed services, like 24/7 proactive support, reactive support, on-site interventions, managed client platforms or used Dimension Data platforms in addition to application managed services.

Dimension Data’s approach to managed services builds on its proven track record of managing and integrating multi-vendor solutions by bringing together its cross-technology portfolio of managed services, delivered through a single scalable and secure platform.

“The next-generation Managed Services offering gives you the data you need to enable IT and operations teams to focus on more strategic, value-add tasks and drive business performance,” said Hejazi.

Kodak Alaris is expanding its remote service offerings with three new monitoring as a service tools that deliver cloud-based device management and optimize scanner performance. The new MPS Capture Agent, Scanner Manager and Scanner Finder Tool from Kodak Alaris enable channel partners to deliver added customer value by allowing scanners from Kodak Alaris to be seamlessly integrated into device monitoring solutions for smarter reporting and management. By leveraging these new capabilities, Kodak Alaris partners will be able to optimize customers’ document capture infrastructures as easily as printer fleets, achieve visibility over all imaging costs, reduce the cost to provide service, and expand their business opportunities.

With the MPS Capture Agent, developers can seamlessly add scanners from Kodak Alaris to a fleet of devices a business is monitoring without needing to deploy an additional device management tool. The MPS Capture Agent integrates easily with MPS and PC management solutions, is compliant with industry-standard security requirements and provides MPS providers and end-user customers with visibility of key scanner operational data and status via existing dashboards. MPS dealers can benefit by selling dedicated scanners in addition to MFPs to give customers higher quality scans and faster throughput. Plus, they can charge per scan since scanner usage data will now be easily accessible. Customers also benefit from faster throughput, higher quality scans, greater reliability and access to the Kodak Alaris service team.

The Scanner Manager from Kodak Alaris is a smart device management dashboard designed to optimize scanner operations and manage the lifecycle of devices. This cloud-based solution improves productivity and profitability; a Kodak Alaris partner or an end user’s IT department can directly monitor and collect scanners’ operational data, deliver usage reports (including ‘power on’ hours, scan counts, consumables and firmware or driver versions), and manage multi-variate alerts for customers’ devices. Customers that have mission critical equipment at multiple scanning locations or customers that have 20 or more scanners in a central facility can benefit from the ability to remotely access telemetry data rather than physically going to each location.

“Cloud-based service offerings like the Scanner Manager and MPS Capture Agent are essential for organizations that want to manage and track devices as part of their fleet management strategy,” said Anne Valaitis, Senior Consultant for InfoTrends’ Image Scanning Trends and Professional & Managed Print Services. “It’s important for the IT channel to understand and embrace these tools. Being able to measure and optimize utilization makes you a better partner. There’s only upside and benefit to it.”

Kodak Alaris is offering three Scanner Manager plans in a flexible, subscription-based pricing model.

Customer Access: Administrators use the Scanner Manager tool to access a Health Check Dashboard. The dashboard monitors a fleet of scanners from Kodak Alaris and displays telemetry data. Customers can access and download cloud-based dashboard data anytime, from anywhere, to view real-time status and run reports for monitored scanners. Scanners can be added or removed as required.

Usage Reporting: Kodak Alaris provides one or more recipients with a standard monthly report via email. The report contains the list of monitored scanners and provides insights derived from scanner-specific rules. When triggered, these rules generate alerts that combine information with insight to maximize scanner and system performance.

Alert Management:  Real-time alerts for proactive management of fleets such as multi-feed/jam reports, consumables reporting and more. Data-driven insight identifies potential productivity issues and generates proactive responses to prevent unscheduled downtime and help prevent future issues.

Kodak Alaris has also expanded its Professional Services with the launch of the Scanner Finder Tool. This standalone application can be used as part of the discovery phase of a ‘Capture System Assessment’ engagement with existing and new customers. The Scanner Finder Tool enables automatic discovery of Kodak Alaris and multi-vendor scanners on customer networks and delivers an initial inventory of a customer’s USB scanner base in minutes. It can be delivered as a chargeable Professional Service or as a complimentary service to customers purchasing the Scanner Manager tool.

“Kodak Alaris understands the needs of our partners and customers,” said Gary Chamberlain, Vice President Global Services, Alaris division of Kodak Alaris. “We now have unique tools in the marketplace that maximize efficiency and productivity, leading to a more outcome-based model and helping customers realize the full benefits of ‘as a service’ options. MPS vendors are leaving money on the table by leaving scanners out of their offers. With the MPS Capture Agent, vendors can now include scanners in their offerings and connect them to their MPS solutions.”

For more information, please visit the Kodak Alaris website.

By:  Morten Illum, EMEA Vice President at Aruba, a Hewlett Packard Enterprise company

Within the next two years, Gartner predicts that over 50% of data will be generated at the edge of networks. As the world recovers from the pandemic, this data will play a big role in helping companies survive and thrive in the new order. We have already seen an unprecedented amount of change over the past couple of months, which has led to many organisations accelerate their digital transformation journey – with data sitting at the heart of their strategies.

However, data is a commodity which is not necessarily valuable in and of itself. In order to evolve, organisations need to be able to process and store data securely, they need to analyse and derive insights from it, and they need to drive business outcomes from those insights.

To successfully unlock the potential of data at the intelligent edge, organisations must have a fortified, resilient and secure network in place. With this in mind, here are three network management components that are integral to digital transformation (and therefore data success) in the post-COVID era.

Automation

The huge increase in the number of devices generating data means that network traffic is busier than ever. Today’s IT teams require closed-loop, end-to-end access control from the moment devices join the network. However, given the enormous variety of devices connecting to the network, manual human intervention is no longer practical. This is where artificial intelligence  (AI) comes in.

Adopted as a ‘sixth-sense’, AI allows teams to develop policies that leverage context, such as the user role, device type, certificate status, location or application to make quick and accurate automated decisions each and every time. When leveraged correctly, AI can even make adjustments before network issues arise. AI-based analytics can ensure that when a device begins to act suspiciously, it is automatically isolated, keeping other traffic separate and secure.

While even the best network engineers can spend hours trying to identify a problem – AI-based platforms do this work automatically with 95% accuracy. What’s more, through automation AI-driven platforms can redeploy time to IT staff, allowing them to focus more on critical thinking, innovation and value-add tasks.

Agility

COVID-19 has also exacerbated the issue of overly complex networks based on disperate architectures as organisations attempt to right size for a given location. To address this issue, organisations should focus on network platforms with a unified infrastructure. This allows the entire network to be managed centrally from a single platform, rather than with separate applications across wired, wireless and SD-WAN. It also relieves the IT team from having to manually replicate changes, from campus to branch, and data centre to remote workers. No longer having to swivel chair manage multiple systems, a central platform allows network managers to operate with greater speed and agility.

The rise in remote working, and the need for network managers to seek better visibility and control over increasingly disparate networks, has also led to a stronger emphasis on cloud management. Cloud-native network management platforms allow organisations greater flexibility, offering a simple and intuitive way to manage the deployment and network assurance for wireless, wired and SD-WAN topologies from a single console.

A cloud-based network solution will become increasingly relevant for companies as they adapt to the ‘new normal’ and must find ways to support remote working, social distancing requirements and Track and Trace solutions. When managed from a central hub, a network management platform can correlate cross-domain events to reduce issue resolution time and manual errors, ultimately improving business agility.

Security

Workforce mobility and work from home scenarios continue to expand the IT perimeter, as employees often access corporate resources on personal devices and from public Wi-Fi networks that are not secure. With more applications moving to the cloud – whether sanctioned by IT or not – protecting an organisation’s data has become even more challenging.

Given this, organisations must consider adopting a security framework based on the concept that all entities – both inside and outside the network perimeter – should and must be handled with care (i.e. Zero Trust). In practicality, this approach should ensure the identity of an endpoint, then enforce the policies applied to those endpoints with an application aware firewall. What’s more, network platforms should be underpinned by a collaborative approach which involves sharing information with other security platforms and dynamically adjusting policies to endpoints on the network.

Conclusion

According to IDC, 55 billion devices will be connecting to networks within the next two years and are expected to generate 79.4ZB of data by 2025. When you combine that with the irreversible shifts to a remote and distributed workforce, you can see that the network and IT need the right tools to keep pace. And automation, unified infrastructure and security are good starting points to consider these tools.

Ooredoo Telecom, the first to introduce innovative digital services in Kuwait, has signed a partnership with Nutanix, Inc. (NASDAQ: NTNX), a leader in enterprise cloud computing, to offer Virtual Desktop Infrastructure (VDI)-as-a-Service to businesses in Kuwait. The telecom service provider has implemented Nutanix Enterprise Cloud Platform combined with Citrix Virtual Desktops software in its datacentre with a view to provide a fully supported solution for desktop virtualization to small and medium businesses (SMBs) and enterprise customers.

Aaron White, Regional Sales Director, Middle East, at Nutanix says, “COVID-19 has made Work from Home a necessity over the last couple of months and even post-pandemic, this remote working trend will most likely continue and gain momentum. Most organizations in Kuwait are faced with the challenging task of setting up their employees to work remotely, while still maintaining access to the same tools and applications they require to be productive. Many of these companies are just not fully equipped with the technology, tools and processes to make this a reality.”

“We are pleased to partner with Ooredoo to help organizations speed up their digitization efforts through the VDI-as-a-Service offering. Companies will now be able to spin up and provision desktops in record time without having to provide new hardware to users spread across the country.”

Ooredoo will offer VDI-as-a-Service on a subscription basis out of its state-of-the-art data centre facilities that offer integrated networking, security, service SLAs and a host of other solutions to business in Kuwait.

Physical desktops and laptops are becoming a poor fit for today’s dynamic, digital workplace. Intelligent digital workspaces, delivered by VDI, enable users to access applications and information from anywhere while data remains secure, making them ideal for end-user computing needs. The advantages of VDI-as-a-Service are around flexibility, scalability, security and cost savings with the OPEX model being highly favoured by businesses looking to save on high up-front infrastructure costs.

Speaking about the launch of the new solution, Mr. Bilal Agha, B2B Marketing Director at Ooredoo Kuwait says, “Our company is at the forefront of technology innovation and we are proud to be the first telco service provider in Kuwait to introduce VDI-as-a-Service, in response to the needs of our business customers. We have partnered with two world leading vendors – Nutanix, that delivers a web-scale, hyperconverged solution purpose-built for virtualization and cloud environments and Citrix, a leader in virtual desktop infrastructure. We believe that this solution will find great uptake by both public and private organizations in the country as they realize that technology workers are going to increasingly demand workplace flexibility in future.”

To deliver innovative new digitally-driven shopping experiences that enhance the convenience and safety of travelers, Unifree Duty Free, the operator of the world’s largest duty free zone, has implemented state-of-the-art retail technologies at the New Istanbul Airport. These solutions – which rely on a cutting-edge network infrastructure from Swiss structured cabling specialist R&M – include three-dimensional holograms, enhanced digital signage systems, and touch-free digital shopping technologies.

Offering an example of how its technology innovations strongly position Istanbul Grand Airport to ensure the safety and well-being of the ninety million travelers expected to visit the Duty Free zone annually, Osman Ayhan, Director of Information Technology at Unifree Duty Free said, “Enhanced digital signage systems give customers the opportunity to virtually try on luxury watches, jewelry and suits before they decide whether to buy or not.” This touch-free experience will be especially important to travelers in the post-COVID world.

Global events at the start of 2020, have resulted in a spike in digital payments with the total transaction value in the digital payments segment projected to reach $4.4. trillion this year. As retailers see a surge in digital and contact-less payments, the high-performance network from R&M will enable retailers are the Duty Free zone to offer these options in a reliable and highly secure manner. Other systems that are vital to smooth operations and traveler safety such as office workstations, Voice-over-IP telephones, and security systems are also connected to the R&M cabling network.

Mr. Ayhan explained that the decision to partner with R&M was based on a highly-positive recommendation from the airport’s IT department which has itself utilized 5,400 km of copper cablings and 3,270 km of fiber-optic cabling from R&M for connectivity of critical airport IT systems. “R&M is characterized by its quality, innovation, fast delivery times, expertise, flexibility and modular products. We also see the team spirit at R&M, the back-office support and the special training of installers on-site as a distinct advantage,” he said.

“We are extremely proud to expand R&M’s footprint at the world’s largest airport. Unifree has demonstrated a commitment to pioneering the new digital shopping experiences that will be essential to travelers in the coming months and years. The technologies we have provided serve as a reliable platform on which the company can continue to innovate with confidence in the performance, security and reliability of the underlying systems,” said Nabil Khalil, Executive Vice-President of R&M Middle East, Turkey and Africa.

Located at the heart of the terminal of Istanbul Grand Airport (IGA), the Duty Free zone offers state-of-the-art shopping. The sales area run by Unifree covers 56,000 square meters. Since the airport was opened in 2018, 54 brand, concept and flagship stores have moved in. A further 102 sub-operators, exclusive boutiques and a bazaar with local products rounded out the offer.

By: Hesham Elsherif, Principal System Engineer at A10 Networks

Today’s LTE and 4G networks have been playing an important role in supporting mobile broadband services (e.g., video conferencing, high-definition content streaming, etc.) across millions of smart devices, such as smartphones, laptops, tablets and Internet of Things (IoT) devices. The number of connected devices is on the rise, growing 15 percent or more year-over-year and projected to be 28.5 billion devices by 2022 according to Cisco VNI forecast.

Mobile service providers have been challenged to support such a high growth of connected devices and their corresponding increases in network traffic. Adding networking nodes to scale-out capacity is a relatively easy change. Meanwhile, it’s essential for service providers to keep offering innovative value-added services to differentiate service experience and monetise new services. These services including parental control, URL filtering, content protection and endpoint device protection from malware and ID theft, to name a few.

Service providers, however, are now facing new challenges of operational complexity and extra network latency coming from those services. Such challenges will become even more significant when it comes to 5G, as this will drive even more rapid proliferation of mobile and the IoT devices. It will be critical to minimise latency to ensure there are no interruptions to emerging mission-critical services that are expected to dramatically increase with 5G networks.

Gi-LAN Network Overview

In a mobile network, there are two segments between the radio network and the Internet: the evolved packet core (EPC) and the Gi/SGi-LAN. The EPC is a packet-based mobile core running both voice and data on 4G/ LTE networks. The Gi-LAN is the network where service providers typically provide various homegrown and value-added services using unique capabilities through a combination of IP-based service functions, such as firewall, carrier-grade NAT (CGNAT), deep packet inspection (DPI), policy control, traffic and content optimisation. And these services are generally provided by a wide variety of vendors. Service providers need to steer the traffic and direct it to specific service functions, which may be chained, only when necessary, in order to meet specific policy enforcement and service-level agreements for each subscriber.

The Gi-LAN network is an essential segment that enables enhanced security and value-added service offerings to differentiate and monetise services. Therefore, it’s crucial to have an efficient Gi-LAN architecture to deliver a high-quality service experience.

Challenges in Gi-LAN Segment

In the today’s 4G/ LTE world, a typical mobile service provider has an ADC, a DPI, a CGNAT and a firewall device as part of Gi-LAN service components. They are mainly deployed as independent network functions on dedicated physical devices from a wide range of vendors. This makes Gi-LAN complex and inflexible from operational and management perspective. Thus, this type of architecture, as known as monolithic architecture, is reaching its limits and does not scale to meet the needs of the rising data traffic in 4G and 4G+ architectures. This will continue to be an issue in 5G infrastructure deployments. The two most serious issues are:

1. Increased latency
2. Significantly higher total cost of ownership

Latency is becoming a significant concern since lower latency is required by online gaming and video streaming services even today. With the transition to 5G, ultra-reliable low-latency connectivity targets latencies of less than 1ms for use cases, such as real-time interactive AR/ VR, tactile Internet, industrial automation, mission/life-critical service like remote surgery, self-driving cars and many more. The architecture with individual service functions on different hardware has a major impact on this promise of lower latency. Multiple service functions are usually chained and every hop the data packet traversing between service functions adds additional latency, causing overall service degradation.

The management overhead of each solution independently is also a burden. The network operator must invest in monitoring, management and deployment services for all devices from various vendors individually, resulting in large operational expenses.

Solution – Consolidating Service Functions in Gi-LAN

In order to overcome these issues, there are a few approaches you can take. From architecture perspective, Service-Based Architecture (SBA) or microservices architecture will address operational concerns since leveraging such architecture leads to higher flexibility and automation and significant cost reduction. However, it less likely addresses the network latency concern because each service function, regardless of VNF or microservice, still contributes in the overall latency as far as they are deployed as individual VM or microservice.

So, what if multiple service functions are consolidated into one instance? For example, CGNAT and Gi firewall are fundamental components in the mobile network, and some subscribers may choose to use additional services such as DPI, URL filtering. Such consolidation is feasible only if the product/ solution supports flexible traffic steering and service chaining capabilities along with those service functions. By consolidating Gi-LAN service functions into one instance/ appliance, it helps drastically reduce the extra latency and simplify network design and operation. Such concepts are not new but there aren’t many vendors who can provide consolidated Gi-LAN service functions at scale.

Therefore, when building an efficient Gi-LAN network, service providers need to consider a solution that can offer:

• Multiple network and service functions on a single instance/ appliance
• Flexible service chaining support
• Subscriber awareness and DPI capability supported for granular traffic steering
• Variety of form-factor options – physical (PNF) and virtual (VNF) appliances
• High performance and capacity with scale-out capability
• Easy integration and transition to SDN/NFV deployment

Karbon Platform Services Provides Managed Offering to Accelerate Container-Based Application Delivery and Operations on Any Cloud

Nutanix (NASDAQ: NTNX), a leader in enterprise cloud computing, today announced Karbon Platform Services, a Kubernetes-based multicloud Platform-as-a-Service (PaaS) with automated system-managed security, to accelerate the development and deployment of microservices-based apps across any cloud. This offering provides software developers with a turnkey managed services experience, on-premises, in the public cloud, and at the edge, to build and run cloud native applications while enabling them to decouple applications from the underlying infrastructure. It also provides IT operations teams with a simplified and consistent application lifecycle management and security framework. This announcement marks a significant milestone for Nutanix as it looks to expand offerings aimed at accelerating enterprises’ cloud native journeys.

Enterprises, with their sights set on realizing the benefits of digital initiatives, often struggle to unleash the full potential of their software developers and the agile DevOps processes by which they need to operate. Kubernetes, along with its ecosystem of cloud native technologies, continues to rapidly evolve, making it increasingly difficult to implement without extensive technical resources. Furthermore, organizations need to be able to leverage both on-premises and public cloud-based Kubernetes deployments without compromising their ability to manage data, applications, and IT resources simply and effectively.

“IT resources are the engines that power digital enterprises. But as a company scales, adopts hybrid cloud, and manages an increasing number of applications, supporting engineering needs can be challenging for IT,” said Rajiv Mirani, CTO at Nutanix. “With Karbon Platform Services, we aim to simplify application development and orchestration while streamlining the relationship between IT and development teams to support our customers’ DevOps strategies.”

This new cloud native PaaS will help software engineers to streamline application development and orchestration without needing to manage the underlying infrastructure. Karbon Platform Services builds on the core Kubernetes lifecycle management capabilities initially introduced with Karbon as an integrated component of the Nutanix HCI software. This new offering brings automated, system-managed security and multi-tenancy​ to run a wide range of microservices-based applications across multiple cloud infrastructures.

“We were looking for a single PaaS platform that could host our Reflex and Vision Insights on both the edge and in our private cloud, to take advantage of both a distributed architecture as well as support software development and machine training on the public cloud,” said Damien Pasquinelli, CTO at Hardis Group. “Karbon Platform Services delivers the richness of services we need in a PaaS solution, along with the simplicity and ease of management Nutanix is known for — across clouds. Implementing Karbon Platform Services has allowed our Vision Insights development and DevOps teams to go from zero to prototype in less than a quarter of the time it previously took. This software running on Karbon Platform Services is already in production for customers like Schneider Electric, a leading global specialist in energy management and automation.”

Key benefits of Karbon Platform Services include:

• Rich Managed Services: This PaaS offering enables rapid development and deployment of applications ranging from simple stateful containerized applications to complex web-scale applications by leveraging simple, open abstraction of rich services. Specifically, Karbon Platform Services include:​ managed Kubernetes (K8s-aaS), Containers-as-a-Service (CaaS), serverless Functions, AI, message bus, ingress, service mesh, observability, and security services.
• SaaS-based Multicloud Operations: Ops teams benefit from simplified operations and uniform application, data, and security lifecycle management, regardless of the underlying cloud, at scale leveraging the SaaS-based infrastructure lifecycle manager. Developers benefit from the rich platform services to write applications once and deploy in the cloud through the SaaS-based application lifecycle manager.
• Extensible Hybrid PaaS: Karbon Platform Services provides cross-cloud data mobility and hybrid application management through transparent, WAN-optimized data pipelines and extensible data interfaces. This feature gives enterprises the flexibility to bring their own services and leverage the broader Kubernetes ecosystem.
• Enhanced Security Posture: With Karbon Platform Services, IT operations teams can leverage a consistent security and API model with unified observability for data and applications across cloud. It provides automated, system-managed security with built-in multi-tenancy and role-based access control (RBAC) for the rich services.

Nutanix Karbon Platform Services is now available to customers. For more information, visit here.

In addition to Karbon Platform Services, Nutanix today also announced Calm as a Service [LINK TO BLOG], a hosted version of its application management and orchestration solution to support DevOps teams, which is under development.