The first ever World Padel League to be held in Dubai

  • Padel is currently fastest growing sport in the world.
  • 1st of its kind World Padel League to feature as ‘Greatest show on court’.
  • Coca-Cola Arena partners for the high-profile sports and entertainment event.

Dubai, UAE: The world’s top-ranked padel players will convene with  biggest entertainers in world to present the ‘Greatest show on court’ with the inaugural World Padel League to be held in association with Dubai Sports Council at Coca-Cola Arena from 8th to 11th June 2023.

The World Padel League will feature 4 teams, 24 of  world’s biggest players and 4 concerts with internationally renowned artists. The 4-day sportainment experience comes to Dubai by the same team that recently concluded the World Tennis League, which proved a huge success.

Rajesh Banga, Chairman of World Padel League says,” Our goal is to innovate and marry World class sport with entertainment to give fans unique and immersive experience. After success of the World Tennis League (WTL) and with the incredible growth we see in padel specifically regionally, we are excited to live up to promise for another blockbuster event”.

H.E Saeed Hareb, Secretary General of the Dubai Sports Council added, “The World Padel League will increase popularity of sport more locally and globally with local and International players showcasing their talent, highlighting tournament rules and standards and cementing the commitment we made to grow and develop the sports by fostering interest in residents and visitors to pursue active sports. We believe the WPL will attract more talent to our shores.”

Mark Jan Kar, General Manager of CocaCola Arena added, “We are thrilled to host another exciting sport and entertainment event at Coca-Cola Arena and look forward to our partnership with Rajesh and team. I believe Padel can be both a participation and spectator sport and we see rapid growth in region over the past two years. With the success of WTL it’s clear that combination of sports and live music makes for the perfect match”.

The World Padel League will bring together best global talent to centre court surrounded by an incredible line-up of sports stars and music artists. Stay tuned for more information as teams, players and global artists are revealed.

Managing Service Quality in Luxury Organizations

Hakan Ozel

Service is intangible, inseparable, variable, and perishable. Considering these, all great service providing companies have great customer service and employee cultures and focus their undivided attention on both customers and employees.

They understand the service-profit chain, which links the service firm’s profits with employee and customer satisfaction. Service quality model calls not only for external, but internal initiatives to motivate the employees for superior performance and interactive tactics to create luxury service delivery skills in luxury organizations. To succeed, especially against the fierce competition of today, executives must create competitive differentiation, find ways to increase service productivity, but more importantly, offer highest possible service quality.  

One of the major ways that a luxury firm can differentiate itself is delivering consistently a higher quality of everything than its competitors do. Many service industries have joined the total quality movement over the years. Customer retention is perhaps the best measure of quality – a service firm’s ability to hang onto its customers is based on how consistently it delivers the value to them.

Target Customers and Quality Models

Luxury service providers and operators need to identify the expectations of target customers concerning the service quality. In this way, they should design their service quality models. Service quality is harder to define and judge than product quality. It is harder to get agreement on the quality of a haircut than on the quality of a hair dryer. Moreover, although greater service quality results in greater customer satisfaction, it also results in higher cost. Still, investments in service usually pay off through increased customer retention and sales.

Recovery to gain Loyalty

Many luxury service companies have been investing heavily to develop streamlined and efficient service-delivery systems. They want to ensure that customers will receive consistently high-quality service in every service they encounter. However, unlike product manufacturers who can adjust their machinery and input until everything is perfect, service quality will always vary, and depend on the interactions and engagements between employees and customers. Problems will inevitably occur. As hard as they try, even the best companies occasionally have a late delivery, medium steak instead medium well, or grumpy employee at the entrance of the shop.

Although the company cannot always prevent service problems, they can learn to recover from them. And good service recovery can turn unhappy customers into loyal ones. In fact, good recovery can win more customers purchasing and loyalty than if things had gone well in the first place. Therefore, companies should take steps not only to provide good service every time, but also to recover from service mistakes when they do occur.


Well-trained employees should be given authority to delight the customer at the impact point when the customers are frustrated for any reason and that it is an opportunity for the employees to recover their trust and loyalty. When the firms empower the front-line service employees while giving them the authority, responsibility, and incentives that they need to recognize, care about, and delivery customer needs, employees keep guests happy.

Common Virtues

Well-managed luxury companies have common virtues regarding service quality. First and foremost, they are customer obsessed. They have a distinctive strategy for delighting and exciting the customers that wins enduring loyalty. They have a top management commitment to quality. These companies look not only to financial performance, but also at service quality. The best service providing companies set high service quality standards. They do not settle merely for good service but aim for 100 percent defect-free service. A 98 percent performance standard may sound good, but using this standard, thousands of dissatisfied guests move from one mid-size company to competitor, or 10 words are spelt wrongly in each page of a book.

Top service companies watch service performance closely, both their own and that of competitors. They use methods such as comparison shopping, customer surveys, and suggestions and complaints platforms. Finally, best service companies communicate their concerns about service quality to employees and provide performance feedback as well as tools to improve themselves.


Luxury service is a pleasure to receive when you are a customer, and an art to provide when you are an employee of a luxury servicing company. Service quality is the most significant differentiating factor that distinguishes the best companies from their peers in competition.    

Pacific Products launches with new collections in Al Ain

G R Foundation General Trading retails products to support island cultures, traditions and communities for a prosperous future together

G R Foundation General Trading based in Al Ain currently retails Pacific products, including coconut products from the Solomon Islands. Coconuts have been central to Island rural communities for many decades, shaping the lives, tradition and livelihood and providing an income stream.

Some of the Pacific products sold by G R Foundation General Trading include virgin coconut hair and body oil, Massage oils, handmade coconut cleansing soap as well as a variety of lip balms.

Coconut oil, due to its unique and organic properties helps bolster the skin’s protective layer, trapping moisture inside and keeping skin supple and hydrated. It smells great, and has anti-inflammatory properties, making it beneficial for irritated, chafed skin and helps with collagen production.

Ahmed Shak Ahmed, CEO of G R Foundation General Trading is excited to bring the island products  to the UAE and is passionate in assisting South Pacific Island countries of the Solomon Islands, Tuvalu, Fiji, Samoa, Papua New Guinea, Vanuatu and Tonga to have their unique products sold around the Middle East.

Currently G R Foundation General Trading sells KOSI and Banana Hands products.

Banana Hands organic coconut cleansers, oils, soaps and balms are gentle and luscious, made in the Solomon Islands from certified organic coconut oil.

For KOSI products, coconuts are sourced from local plantations owned by over 1,000 farmers in Solomon Islands. This revitalises the coconut industry using modern technology while partnering with local communities and firms, NGOs and Governments to develop rural communities in a sustainable cycle.

Products retailing at the G R Foundation General Trading in Al Ain can also be bought on

Mediterranean inspired ‘THE DECK’, second restaurant of the virgin radio star Big Rossi opens in the new voco Dubai The Palm hotel

The Idyllic beachfront picturesque dining venue on the scenic shores of Palm Jumeirah offers a chilled vibe and an experiential culinary journey

With a history of two Michelin stars restaurant and a 7-star hotel, team Opxe Investment LLC come to share their experience with radio star Big Rossi and a team of passionate people in Dubai by adding The Deck, a vibrant environment friendly beachfront dining restaurant to its diverse dining portfolio.  The Deck has now opened doors at the voco Dubai The Palm on West Beach, Palm Jumeirah.

The Deck is a design driven kitchen set in a space that perfectly unites the soul of Dubai through a combination premium food, music, good vibes and vibrant colors and materials. Social dining is at the heart of the experience at The Deck for people looking for a place to unwind and have fun.

After birthing two Michelin stars in Milan and Monforte d’Alba, an Italian Architect, Designer and Tourism Entrepreneur has partnered with an English Radio Presenter, Big Rossi, an Emirati Entrepreneur, a Fijian Magazine Editor, an Egyptian Restaurateur, and a Greek banker to bring this new concept restaurant in an eco-sustainable urban design setup.

The partners are advocates of style and comfort, bringing woody deck craftsmanship and practicality to the space. As you enter The Deck, you are welcomed by scenic views of the sea of West Beach of Palm Jumeirah similar to Venice and is home to a vibrant bar on the left and a huge mural by Kenyan painter, Castro, depicting groups of lazing bathers which immediately brings you into a state of relaxation – the foremost goal of this venue.

The Deck uses recycled furniture and natural elements like simple green grass that can grow their roots freely within the space from the floor without any cage or vase, giving it a unique visual flair and real nature personality.

A key design feature is the imaginary sand bridge that forms the outlines of the floors and takes you directly to the beach view beyond. All these little touches transport guests to their happy memories, creates memorable experiences and delights them within a warm and friendly space.

As an eco-friendly hub, The Deck’s bar counter is also constructed with props that has been testimonial of the growth of Dubai’s best skyscrapers – after being abandoned, they are now rescued and given a new lease of life at The, Deck, recreating the city vibes of Dubai.

The rustic deck board floors are expertly crafted by wood craftsmen of shipbuilders and reflects the work found on dhows that came to trade in Old Dubai with rustic wood. The recycled chairs and tables with the natural beauty of wood offers an abundance of charm and brings the furniture to life with the reclaimed furniture adds character to the restaurant.

Veteran Chef, Ganesh Raja, with over 20 years of F&B experience has curated a fine dining menu that will please food lovers of Dubai. A clever understanding of the Asian palate and his ability to infuse Italian flavours into each dish skilfully crafted over two decades makes him a perfect addition to The Deck. He is well versed in exotic food preparation but equally comfortable with simple, straight forward cooking with passion and respect for quality, wholesome ingredients.

The picturesque beachfront dining venue has an eclectic menu. It is the perfect place where patrons can be themselves in a laid back, chilled environment with friends and family. The Deck serves delicious dishes for dinner, and as the sun sets over the horizon, guests can enjoy a selection of gluttonous entrees, gourmand meals and decadent desserts to pair with a host of refreshing beverages. Treat yourself to The Deck’s exquisite vibe any day of the week while listening to tunes curated by Music Saga and music expert Big Rossi with a variety, of resident DJs and live musical performers to keep you entertained on different days of the week.

Enjoy Valentine’s Day offers at Sumo Sushi & Bento

Rekindle your romance with a wholesome exquisite meal

Dubai, UAE: Celebrate Valentine’s Day with Sumo Sushi & Bento by spending AED 150/- and getting a kokoro sushi for free in the shape of a heart.  This offer is available from until the 15th of February 2023 for dine-in, takeaway and delivery. 

For regular patrons,Sumo Mobile App is a most simple and convenient way to earn loyalty points. Collect Kenji Coins for every order and redeem them for FREE food and drinks (1 AED= 1 Kenji Coin). You can redeem the rewards without any minimum spend. Enjoy!

The special offers are available from 11am to 11pm at all Sumo Sushi & Bento outlets. For Booking, visit, download the Sumo Sushi App or call 800-7866(SUMO)

Travel is changing: will you be an Excited Experientialist or a Travel Tech-fluencer in 2033?

  • Report commissioned by travel technology company Amadeus and administered by global research firm Northstar Research Partners defines the four new traveler profiles – Traveler Tribes – that will emerge in the next decade
  • Traveler profiles of the future revealed by a global survey of over 10,000 travelers across 15 markets, expert interviews, 5.8 million data points and the application of psychographic segmentation techniques

As an estimated 474 million tourists traveled internationally between January and July 2022 compared to 175 million in 2021, international tourism continues to bounce back.

But how will we travel in 2033? A global research study – Traveler Tribes 2033 – the third in a series that launched in 2007, identifies four Traveler Tribes that will develop in the next 10 years. It does so by examining the future forces of change transforming travel, alongside emerging traveler traits, behaviors and preferences, to understand exactly what it is that travelers will want a decade from now.

It suggests many travelers will be open to new and emerging technologies and will want to travel in more sustainable ways. But with some travelers concerned about the proliferation of technology and the increasing need for cyber-security and data privacy, the industry must work together to ensure all travelers benefit from technological advances.

Moving beyond the limitations of traditional segmentation, this psychographic approach identifies four key Traveler Tribes likely to be dominant in 2033:

  • Excited Experientialists – this group has a ‘try it and see’ approach to life and travel. 44% are without children and have a mid- to high-income job with flexible working options, which enables them to readily explore the world. They have a you only live once (YOLO) approach. They are more likely than other travelers to act on instinct, making them 2033s ‘anti-planners’, favoring less predictable and more exciting accommodation experiences. They are also open to technology that helps them ‘speed up’ certain aspects of their journey, with many expecting to use artificial intelligence (AI) in the airport environment.
  • Memory Makers – this group takes a more simplified approach to travel: to make memories and visit places. 44% are aged 42 and over and are habitual in their travel behaviors. The future can be a daunting prospect for them. They put people first and place less value on technology and sustainability, reassured by existing methods. However, despite their skepticism about technology, they are excited about virtual reality (VR) and augmented reality (AR) preview tours with the majority expected to use VR tours before purchasing a trip.
  • Travel Tech-fluencers – this group includes today’s young business travelers with a forward-looking perspective on life. 48% of the group are under the age of 32 and their perspective is symbolized by how much technology they own. However, there is a discord when it comes to what excites and concerns them around the future of technology and travel. While many want to travel sustainably, it seems they are more conscious about sustainability options around their method of travel, rather than where they’ll be staying.
  • Pioneering Pathfinders – individuals inthis group live a fast-paced life, always looking for their next adventure. Their life is in full swing with 82% between the ages of 23 and 41. They like to plan but are not afraid of risk and are open to new experiences. This group is more willing than others to let sustainability influence their decisions. They will also be very comfortable using all forms of alternative payment methods in 2033, whether via cryptocurrency or within a virtual reality environment.

Decius Valmorbida, President, Travel, Amadeus: “As an industry we want to build travel experiences that are both inspiring and inspired. And we can only do that by understanding what travelers want now and into the future. As we look ahead, it is clear that what the Excited Experientialist will require will be different from that of the Memory Maker.  As technology advances through AI, biometrics and the Metaverse, we are able to deliver more tailored journeys that meet the needs of different types of travelers – whether it is the desire for speed, comfort, reassurance or excitement.

Paco Pérez-Lozao Rüter, President, Hospitality, Amadeus: “Travel is about the places we stay, the destinations we visit, the experiences we have. It’s important for many of us that when we travel we have a positive impact on the places we visit, and that is likely to increase. Our preferences as travelers continue to evolve, and this study gives us a glimpse into the future. We have different needs depending on the trip, who we’re traveling with and what we are looking for. The challenge for the industry is to adapt to people’s changing preferences, ensuring that destinations and places deliver what travelers want.”

This is the third in Amadeus’ Traveler Tribes research initiative, the first launched in 2007, the second in 2015. It is part of Amadeus’ commitment to driving innovation at scale and making travel better for travelers and travel companies everywhere.

Jack Miles, Lead Researcher and Senior Director, Northstar: “Future predictions are difficult, especially in travel. This is because travel is about humans and how they think and behave – all of which are complex as people aren’t always rational. However, using extensive traveler research based on behavioral science and consumer psychology, expert insight from diverse fields like forecasting, technology and academia, and data-analytics, this study has uncovered many insights to help understand travelers and predict their future behavior. From the importance and challenge of sustainability to the need to reassure travelers about the changing role of technology, one thing is clear, travel will continue to play a vital role in enriching our lives as we head towards 2033.”

To read more about the research and identified Traveler Tribes, please visit

TAKE OUR QUIZ to find out which Traveler Tribe you are part of.


Aries Group announces women empowerment benefits including two years of Post-delivery benefits for its female employees

  • Aries Group is the first company in Asia to introduce menstrual leave for female employees
  • New work culture enhanced with baby care leave
  • Over 10% percent of employment opportunities reserved for women with equal pay

Aries Group of companies, whose portfolio includes the world’s largest ship design and inspection firm with more than 2,000 employees in 19 countries, has launched numerous innovative projects for women empowerment and has set the ball rolling to implement a new work culture in the industry by announcing various innovative projects.

The Group has announced ‘Baby Care Leave’ as a post-natal benefit for female employees in conjunction with its Silver Jubilee celebrations. This announcement aims to ensure the best maternal care for all new mothers in the Aries family. The female staff can take leave for one year and an additional year as work-from-home without any service break. As part of this scheme, employees who live near the office can avail four half hour breaks during working hours for taking care of babies.

The UAE-based multinational Aries Group is the first company in Asia to introduce menstrual leave for female employees. In an era where recognising women’s rights at work is still considered as a challenge and cases of labour exploitation increasing globally in many fields, Aries has been taking path-breaking initiatives to encourage women empowerment.

Sir Sohan Roy, the founder chairman and CEO of the Aries group said, “We are elated to make such revolutionary announcements as part of the company’s 25th anniversary. We have previously announced many notable projects, including a fifty percent profit share for employees, retirement with a pension for employees, Parent pension, and Spouse salary, etc. This year our focus is on women empowerment and making our working spaces more welcoming and adaptable for our female staff.”

As a model for women empowerment, ground breaking initiatives launched for women empowerment include the Anti-Dowry Policy, Salary to Unemployed Wives of Employees, Menstrual leaves for Women Employees, Scheme to Turn Women Employees into Entrepreneurs, Special Office for Women, Work from Home facility, New Work Programs for Employees’ Mental Health, Policy Against Gender Discrimination, Anti sexism policy and various other Schemes for Women’s Welfare. Aries Group is becoming a model for the global maritime sector by setting up an office exclusively for women in the maritime sector, where less than 2% percent of women work, and reserving more than 10% percent of employment opportunities only for women with equal pay.

RAK Mall welcomes two new stores

New outlets include Bath & Body Works and Bloomed Out for self-indulgence and for gifts for loved ones

Dubai, UAE: The shopping mall and management division Lulu Group International, Line Investments & Property reveals two new stores at popular retail destination, RAK Mall to start the new year with new retail offerings that complement the mall’s existing shopping, entertainment, and dining experiences.

The new store openings offer visitors more options of diverse brands for ease and convenience, together with attractive deals and offers. Bath & Body Works will offer customers giveaways and a voucher for a free lotion on spending AED200/-.

In addition, another new outlet, Bloomed Out, located on the 1st level of RAK mall, offers visitors fresh flowers and gifts just in time for Valentines Day. The outlet offers flowers in different species and colors and offered in a bouquet, basket in a vase.

Both outlets offer useful and meaningful products for self-use and for gifting. RAK MALL places great emphasis on health and safety measures since the pandemic, ensuring the public areas remain a safe place to shop and dine in.

Silicon Central adds new stores to retail portfolio

Ten new stores open doors with five more scheduled to open in February in Dubai’s latest lifestyle and shopping destination

Dubai, UAE: Silicon Central, Dubai’s latest lifestyle and shopping destination announces the opening of over ten new stores in the last few weeks with five more outlets opening this month to offer mall visitors a diverse shopping experience.

The new stores that opened recently include OVS, Al Futtaim Auto Centre, Tanishq, Al Jaber Optical, Smoker Centre, Chili Ways, Smart Vape, Home Box, Yateem Optician, Asli Beirut, Locksmith and Splash. Stores opening in February will include Khau Galli, Wingstop, Clove Tree, Illy Café, Portofino Aesthetic Clinic and Raju Omelet.

Mr. Salim MA, Director Lulu Group said, “The diverse range of stores at Silicon Central meets the needs of our discerning consumer needs as shoppers today value more variety in retail and a convenient shopping experience. With our current and upcoming retail mix, and the events the mall team members have curated, we hope to offer shoppers more opportunities to create memorable moments at the mall.”

Since the mall opened doors, shoppers have been visiting Silicon Central to enjoy the mall ambience and have been shopping at popular outlets like Lulu Hypermarket, Max, Starbucks, Bath and Body, Forever 21, Pappa Roti, Flormar, La Senza, Splash and getting fit at UFC Gym.

Silicon Central is strategically positioned 12 km from the city-centre and 15 km from Dubai Airport in Dubai Silicon Oasis, the first eco sustainable district in Dubai focused on low carbon footprint, AI, and technology.

Silicon Central is conveniently located near the Dubai Al Ain Road where more than 350.000 cars pass by every day and it aims to offer a host of new retail outlets to the nearby community of 400.000 people as well as students attending the universities in Academic City.

Sumo Sushi & Bento reveals The Blazing Fire Rolls

Spiciest sushi launched for the first time in the UAE with three levels of spiciness

UAE: Sumo Sushi & Bento, the originator of family friendly sushi dining in the region is revealing the ‘Blazing Fire’ sushi rolls for the first time in the UAE at three levels of spiciness – mild, spicy and extreme.

Diners can savour the flaming hot ‘Blazing Fire’ rolls for AED 52/- and the chef will prepare the dish according to the taste and spice level of the customer. The dish caters to clients who prefer a variety of options and have a taste for spicy food.

Sumo’s Blazing Fire Roll packs in the flavour and heat. Stuffed with avocado, crabsticks, and cucumber, dressed with fresh salmon and drizzled with the Sumo Sushi & Bento signature spicy sauce and spring onions.

Jerome Mortel, COO, Sumo International Inc. LLC,said,New food item development is a core part of our business, and we are delighted by the new dishes our chefs have revealed to start the new year with. We are particularly excited about the Blazing Fire Rolls as there was a gap in the market for sushi lovers who like a bit of spice in their meal. The Blazing Fire dishes are available both for dine in, take-out and delivery orders so it can be enjoyed with friends and family.”

The Blazing fire dishes were revealed to food connoisseurs and sushi lovers at the Town Centre Jumeirah outlet of Sumo Sushi & Bento and guests were treated to exquisite sushi rolls from the catering menu after the reveal.

Featuring the finest Japanese cuisine and fun activities that caters to all age groups and suits different taste buds, Japanese food connoisseurs at Sumo Sushi & Bento can also indulge in customized sushi sandwiches, poke bowls, Bento boxes and other Japanese specialty rolls.

For regular patrons,Sumo Mobile App is a most simple and convenient way to earn loyalty points. Collect Kenji Coins for every order and redeem them for FREE food and drinks (1 AED= 1 Kenji Coin). You can redeem the rewards without any minimum spend. Enjoy!

The special offers are available from 11am to 11pm at all Sumo Sushi & Bento outlets. For Booking, visit, download the Sumo Sushi App or call 800-7866(SUMO)